Frequently Asked Questions
Please see our Holiday FAQs for the following information: Holiday schedule, Shipping questions, RUSH orders, and questions about adding to an order.
Check out our Social Media pages to check out cool videos and pix of our production process and our awesome workspace
Can I wash and dry my item ?
Please check the label if anything other than basic cotton. Swimsuits, Leggings, and other [not t-shirt fabric ie. t-shirts, baby one-pieces, sweatshirts] we suggest machine wash with "like colors" and lay flat to dry. T-shirts etc. CAN be dried over and over- our design will never come off... but as any fabric- it may shrink.
Are your sizes to fit ?
We only carry USA Sized items. Our t-shirts are available up to 8X in Unisex style, please message us for custom orders over 5X. Always check description and size charts to ensure the correct size is ordered as WE DO NOT PROCESS EXCHANGES.
How long are your processing and shipping times?
We STRIVE for Quality. We take our time and we process ONLY the highest in quality designs and fabrics. We generally get through processing in about 5-7 business days but always check the listing as some items may take longer than usual.
Can I modify an order I’ve already placed?
We do not process refunds- you may change your order's size or color within the first 48 hours of ordering.
What is the difference between Priority and First Class shipping?
If you choose Priority Shipping, this does not rush your processing time. This is simply an insured and sometimes faster service offered by USPS. Your order will still ship in the allotted 2-3 business day time it takes to process your order. If you choose First Class, your order is not insured by USPS and will still ship in the allotted 2-3 business day time.
What is “Free Local Pickup?”
We now offer “Free Local Pickup”at our flagship store in Ft. Lauderdale, Florida. If you choose this selection at checkout, you will not be charged shipping and the order will be forwarded to the store. Most orders will be ready by 3 pm the following business day at Jane Dough's Studio..
The address is 1417 SW 2nd Avenue Fort Lauderdale, FL 33315. Please wait for your "Pick Up" confirmation and times as we are not yet open to the public and DO require an appointment to stop in.
Hours of operation :
If you have questions about your local pickup order, we can assist you via text or telephone at 305-709-0081.
Are your t-shirts EXACT Match the the sneakers referenced to?
When this business was started, in a spare bedroom with just a single mom and some really good friends... we spent sleepless nights, have had anxiety + stress trying to figure the ideal solution to matching exact colors to the latest sneakers. We went through multiple POD companies, Local and Mail Order Printers, etc. We tried every printer out there- until one rainy day a Roland® Sales Representative walked through that door and changed our lives forever. We got our very first Roland® VersaEXPRESS RF 640 8-Color Large Format Inkjet Printer/Cutter that introduced us to the Pantone® Color Management System.
Using the Pantone® Color System, a high-end commercial design system, and one of the most talented Graphic and Fashion Designers in South Florida, our Superior Creative Director- we can come "PRETTY DAMN CLOSE". According to our reviews- EXACT MATCH! Sometimes it is a tad off, on complicated designs- but it will always match and look it's BEST! *Keep in mind, ALL monitors are different- so your monitor's colors look different from mine, and everyone else's. Read the Facts here.
I want a Refund ?
As stated in our policies, here- we aren't integrated with the "Refund" processing software. You may purchase the "Exchange" package which includes restocking, return & re-shipping of the items. Sorry- it's just a stated policy.
Any further Questions, please email firstname.lastname@example.org or visit us on Social Media.
Facebook: @cashmereandcoal & thetshirtgoat
Instagram: @thetshirtgoat & @cashmereandcoal
ALL products by "The Tshirt Goat"; Cashmere+Coal® Apparel are USA Sized and will always be true to size. Our Tshirt's that are Unisex sizing tend to be on the "baggier" side but longer than a regular cheap tee...as our Women's Tee's and Tank's tend to be on the more slimmer fitted side.